Guidelines and Code of Conduct

At Aria’s To The Pointe (ATTP) we provide the highest quality of attention and consideration to our student clients. At no time will adverse conduct be acceptable or tolerated. Beyond the agreements which you have signed, and as expressed in said agreements, the following guidelines and code of conduct will apply as long as you are a student, an employee, affiliate or contractor.

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Confidentiality
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past student clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics
We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of Care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this Studio, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Conflict of Interest (for Employees)
Due to the nature of our teaching services, we will not provide a service to a direct competitor, and we will generally try to avoid any dealings with competitor companies even after the cessation of work at ATTP for a period of 12 months and a radius of 25 miles.

Contracts
Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and expectations. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our student clients’ contractual requirements.

Fees
Our fees are always competitive for what we provide, which is high quality, tailored, specialized service. As such we do not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our student clients’ available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified. Any adjustment to fees must be approved by the Owner /Director of ATTP.

Payment
We aim to be as flexible as possible in the way that our services our charged. Some clients prefer fixed annual or monthly fees; others are happier with pay as you go retainers, and we try to fit in with what will be best for the student client. We do not wish to charge interest on payments, however, if you do not make your payment within the first week of the month a late fee of $25 will be added, so we expect payments to be made when agreed. If you fall more than two months behind, you will not receive services until payment is settled. Our terms are generally net monthly in arrears.

Intellectual Property and Moral Rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our student clients or project clients. In return we respect the moral and intellectual copyright vested in our intellectual property.

Quality Assurance
We maintain the quality of what we do through constant ongoing review with our student clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports.

Professional Conduct
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our student clients.

Equality and Discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, color, age or personal disability.